This time in the elevators of the city’s newly built skyscrapers.Īs Queue-it CEO and co-founder Niels Henrik Sodemann explains in his video “ Breaking Down the Psychology of Queuing” building managers realized that the problem wasn’t the wait duration itself. The problem of waiting in line materialized again. It paid little attention to the actual psychology of making someone wait-that is, how people feel while waiting.įast forward to 1950s New York City. It was about optimization and mathematics. In the process, he founded the field of queuing theory.īut queuing theory was only about the efficiency of queues. Erlang tackled the problem of long wait times for telephones.Įrlang’s aim was to improve the efficiency of telephone queues to serve as many people as possible in the shortest amount of time. Queues were first taken seriously as a research subject in the early 20 th century, when Danish engineer A.K.
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